Refund Policy

At CocoPots Bakers, we take pride in crafting fresh, high-quality baked goods made with care. Since our products are perishable and many items are made-to-order, this Refund Policy is designed to be fair, transparent, and customer-friendly.

By placing an order on https://cocopotsbakers.com/, you agree to this Refund Policy.

1. Order Confirmation

• All orders are confirmed only after receiving full payment or required advance payment.
• Order processing begins once payment is successfully received.

2. Cancellation Policy

• Orders may be cancelled 48 hours before the scheduled delivery or pick-up time.
• Eligible cancellations within this time window may receive a partial refund after deducting preparation, material, or administrative costs.
• No cancellation or refund will be accepted for same-day, urgent, or last-minute orders once preparation has started.

3. Refund Eligibility

Refunds or replacements will only be considered in the following situations:

• Wrong product delivered
• Product delivered in damaged condition
• Significant quality issue with the product
• Missing item in the order

Issues must be reported within 2 to 4 hours of delivery or pick-up.

4. Proof Requirement

To review any complaint, refund, or replacement request, customers must provide:

• Clear photos and/or videos of the product
• Order ID / invoice / payment details
• Brief description of the issue

Without proper proof, requests may not be approved.

5. Non-Refundable Situations

Refunds are not available in the following cases:

• Change of mind after order confirmation
• Minor design, color, icing, or decoration variations (as products are handmade)
• Taste preferences after consumption
• Incorrect handling or storage after delivery
• Delay caused by incorrect address, wrong contact details, or recipient unavailability
• Natural delays due to traffic, weather, festivals, or force majeure events
• Same-day prepared or customized products after production starts

6. Refund Process

• Once approved, refunds will be processed within 5 to 7 working days.
• Refunds will generally be issued to the original payment method.
• Depending on the case, we may offer:
  • Replacement product
  • Store credit
  • Partial refund
  • Full refund

Final resolution will depend on the issue review.

7. Custom & Personalized Orders

• Highly customized, personalized, photo cakes, theme cakes, and special-event orders are generally non-refundable.
• If there is a verified delivery damage or major error from our side, we may offer a suitable resolution.

8. Contact Us

For refund or complaint support:

Brand Name: CocoPots Bakers
Website: https://cocopotsbakers.com/
Email: info@cocopotsbakers.com 
Phone: +91-9911900273