Terms and Conditions

Welcome to Cocopots Bakes. These Terms & Conditions govern your use of our website https://cocopotsbakers.com/ and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. About Us

Brand Name: Cocopots Bakes
Website: https://cocopotsbakers.com/

Cocopots Bakes is a bakery and café business offering cakes, bakery products, desserts, beverages, and related items through online ordering and delivery services.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or using the website under parental/guardian supervision.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.

3. Products & Services

• All products displayed on the website are subject to availability.
• Product images are for reference only. Actual appearance may vary slightly due to design, lighting, customization, or packaging.
• Prices, descriptions, and offers may change without prior notice.
• We reserve the right to discontinue any product at any time.

4. Orders

• Orders are confirmed only after successful payment or order acceptance by us.
• We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraud, or operational issues.
• In case of cancellation from our side after payment, eligible refunds will be processed as per our Refund Policy.

5. Custom Cakes & Personalized Orders

• Customized products require accurate details from the customer (name, message, flavor, design, delivery time, etc.).
• Once production has started, customized orders may not be cancelled or modified.
• Minor design variations may occur as handcrafted products are unique in nature.

6. Pricing & Payments

• All prices are listed in INR unless otherwise mentioned.
• Payments can be made through approved online payment methods available on the website.
• We do not store card details, CVV, or banking credentials on our servers.
• Applicable taxes and delivery charges may be added during checkout.

7. Delivery

• Delivery timelines are estimates and may vary due to traffic, weather, location, festivals, or unforeseen circumstances.
• Customers must provide correct address and contact details.
• If delivery fails due to incorrect information or customer unavailability, re-delivery charges may apply.
• Same-day or scheduled delivery depends on slot availability.

8. Cancellation & Refunds

• Cancellation and refund requests are governed by our separate Refund / Cancellation Policy available on the website.
• Customized, perishable, or prepared food items may be non-refundable except in valid cases.

9. User Conduct

You agree not to:

• Use the website for unlawful or fraudulent activities
• Attempt unauthorized access to our systems
• Upload harmful code, spam, or malicious content
• Misuse offers, coupons, or promotional schemes
• Violate any applicable laws or third-party rights

10. Intellectual Property

All website content including logo, brand name, images, text, graphics, designs, and content belongs to Cocopots Bakes or its licensors and may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Cocopots Bakes shall not be liable for indirect, incidental, special, or consequential damages arising from use of the website, delayed delivery, third-party failures, or inability to use services.

12. Third-Party Services

We may use third-party services such as payment gateways, delivery partners, analytics, and hosting providers. Their services may be governed by their own terms and policies.

13. Privacy

Your use of the website is also governed by our Privacy Policy.

14. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page with the revised effective date.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.

16. Contact Us

For any questions regarding these Terms & Conditions:

Brand Name: Cocopots Bakes
Website: https://cocopotsbakers.com/
Email: info@cocopotsbakers.com 
Phone: +91- 9911900273